Jezz Santos: Hi Jezz, thank you for the follow-up.

This could be the solution but we would need definitely use the names "business" and "private"/ "personal"

What we do now manually is that the private booking we charge them at the moment and for the business rides we charge them monthly to each company.

It would work great during the booking process that the customer can specify the payment method they require.

Miriam Garcia Valencia:

I have to be sure going in this direction is the best way forward, since its a big piece of work, and it has multiple parts that have to work together to deliver the outcome you are looking for.

Can we explore what you do manually now, and how we could help you automate that in the future?

Can you explain how you charge your customers now please? Who, does what, when? and how you do it.

Miriam Garcia Valencia: Expanding on Jezz’s question, can you also tell us how you manage ‘business’ credit card details. Does the business just give you the details via email? How do you store them? If we implemented the multiple-card facility, would an employee be able to access their company credit card details to add them to their account. You may need to ask your customer about this. They may have internal policy on this.

Jezz Santos: ok, I'll explain the process.

Right now when we know there is a private/personal booking, Nikolai, as a car owner, get the message in the block of "message to the car owner" when the user is booking the car. As he is the only one that know that is a private/personal booking when the booking is done, he goes and bills directly from the HF platform.

For corporate use, he is also the only one knowing because users write it in the "message to the car owner", then every month I fill up an excel with all the bookings of the month with user, email, beginning of booking, end of booking, duration and make a manual calculation of the ride depending on the hours/ time of the day. There is usually some left out of personal/private, so Nikolai checks the excel file to identify them (I think he can access to each booking to see the messages to see which ones are charge to who but I'm not sure) again if its personal/private we bill directly from HF platform. Then, answering to Andrew Kissling if its a corporate we send the invoice to the company of the whole month directly to their emails and they pay, but we want to the open if they maybe want to put their credit card but as now, it’s by invoice.

This is just the second month doing it now and is still confusing and time consuming. Me as I an operator, can't see which ones are private/personal or corporate use. Also, question for you, could there be two car owners?

Thanks Miriam Garcia Valencia, this is just what we need to move forward. Thanks you for sharing those details, it helps us better understand the problem you are trying to solve.

OK, first off let me state my assumptions about your problem:

* Your customers are being billed through Hourfleet to their personal credit card. This form of billing works OK for these users in Hourfleet.

* For the company uses, right now there is no way to tell whether a specific booking is to charge to a company or to their personal card, so you are tracking that with a chat message, and this is very tedious for you the operators and unreliable, since the customer may have forgotten to make the correct message - so you have to contact them to be sure.

* We need to design a mechanism that is general purpose for all our customers, that tackles this problem for you also.

OK, here is what I think we could do as next steps.

First step:

* We develop new features in Hourfleet that allow your customers to define more than one payment method. A payment method could be a credit card, or it could be a payment token (more details later). They still must have at least one Personal credit card to be verified to book a car. They could have one or more of each.

* Then your customer makes a booking, and selects one of the payment methods to use for this booking. (We will just assume the default method) They can change this selection anytime up to finishing the booking.

* When it comes time to charge them (using the normal Hourfleet process), the charge goes automatically to their selected payment type (personal credit card, or business payment token). Which ever one they choose when they made the booking.

Now, for any credit card, Hourfleet provides a way to Share the credit card. Your customer creates a sharing token on their own credit card (in the user interface). They can then share that token with another Hourfleet user, who then pastes it into a new Payment Method they create.

In your specific scenario, the business owner creates a new account in your Car Share. Uploads their credit card, creates a sharing token, and shares it with their company members. Each member adds a new Payment Method called 'Business', and pastes the token.

In fact any member of Hourfleet can share their credit card token with anyone else, for example a father can share it with his children.

Now you can charge any booking, as usual in Hourfleet, and we charge the payment method automatically. No more spreadsheets, no more chat messages.

Second step:

Later, we can provide a new option in the billing screen, for you to group "by payment method for each month". This view rolls up all payments owed by each customer (personal account) in the month and all payments to each business account for the month. As operators, you can choose to charge each transaction in the roll up or all the rolled up transactions for that month in one payment.

Does this sound like a good resolution to your problems?

Jezz Santos: These two steps sounds like closer to what we are looking for! We'll discuss it promptly and try to give precise feedback, if any.

What do you reckon in terms of development time?

Nikolai Pyke: Very good. Waiting to hear from you.

(I choose not to do estimates because neither of us knows what changes need to be actually done) :)

But I will tell you that, its second in the queue starting tonite. The item before it is about 1/10th of the size of this one. :)

Jezz Santos: Hi Jezz, after analysis and discussion with the team it sounds like the perfect solution for us. Adding other types of payment would let us expand to maybe adding viips, a norwegian way of payment.

The only detail is that we would like to people to be able to also have the token as the ONLY payment. Of course, with out pre-approvement. Some companies have just let us know who from their company can access the cars. And maybe chose the default payment in the profile? It will be a bugger for example, people in the apartment complexes that don't have anything with corporate to have that as a default.

Jezz Santos: It is to be used with our billing of the users. The current agreeemtn with Andrew Kissling is that we each month will get a report of the customers to be billed (http://feedback.hourfleet.com/stories/p/create-report-to-be-used-for-external-billing). But we need to be able to separate the users who are private travel and those who have been through a company. Currently, our users will either be private users who are linked to an appartement complex or users who are linked to a business. There will likely be circumstances were a user linked to a business will rent the car privately, so a button at the end of the booking simply telling us whether this should be billed the user or the business would be good.

Now, this requires then that we during the signup let the user choose a business or location they are linked to. The way I understand your system this will either be by adding a variable in the database for storing this info, or that we create a front-end on our side letting the user choose the location / business they are linked to - and then create separate Hourfleet sites for each.

What do you think? Did this make sense? Nikolai Pyke anything to add?

Steinar Larsen: It made sense for me! I think that's it really.

Jezz Santos: Steinar Larsen

@andrew-kissling: sorry, cell coverage dropped as I replied above. Will respond as soon as I can

Andrew Kissling: Thank you 👍 I couldn´t quite figure out that last reply.

Ideally the user pays directly with Visa and the business is invoiced once a month