Email saying "expired request" of car regardless of automatic booking enabled
under review
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Miriam Garcia Valencia
Hi, this keep happening.
Here I attach an example. The booking done one day before. Here is the email of "approved booking", the email of "booking about to being" one hour before the booking starts (08:00), then the email of "expired booking" at the time of the booking (09:00) and finally how the user either way was able to start booking
Jezz Santos
Miriam Garcia Valencia I need to clarify something.
The request for a car can only expire, when auto-approved is enabled if the borrower, car or car owner is unverified at the time of the request. In this case, the booking cannot be approved, and will eventually expire.
Can you check that the car and car owner and borrower are all verified please. I suspect one of them is unverified.
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Miriam Garcia Valencia
Jezz Santos: User and car are 100% verified. I attach one example with email, user and car
Jezz Santos
Miriam Garcia Valencia: sorry, I cannot think of a reason why you would seeing this behaviour at all. I need more information about this specific booking.
Do you know what emails the car owner received when the booking was made?
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Miriam Garcia Valencia
Jezz Santos: Yes, as a car owner we received "approved booking" and then the borrower received the expired booking and then the car owner received the expired booking
Jezz Santos
under review
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Miriam Garcia Valencia
It has happen also with customers:
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Mindkin Admin
It is possible this is an booking system anomaly because the owner of the car is booking it - ie they are the car own and the renter (borrower). Miriam Garcia Valencia, If you book this car for 60mins, can you confirm that the auto-approval function works?
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Miriam Garcia Valencia
Mindkin Admin: If I book a car for 60mins the auto-approval functions. As you can see in the above picture, that booking was for 60min and we got the message, it also, appear with longer bookings: see picture attached.
It is also to note that from operations dashboard there looks nothing is wrong.
